Refund policy

Returns & Refunds Policy

We want you to be fully satisfied with your order. If something isn’t right, we’re here to help.

Returns

  • Items can be returned within 14 days of delivery

  • Items must be unworn, unwashed, and in original condition with all tags attached

  • We reserve the right to refuse returns that show signs of wear or damage

How to start a return

  • Email us at surefireindustry@gmail.com with your order number

  • We will provide return instructions

Return shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service

Refunds

  • Once your return is received and inspected, we will notify you

  • Approved refunds are issued to your original payment method within 5–10 working days

Exchanges

  • We offer exchanges for different sizes where stock is available

  • If your size is unavailable, we will issue a refund

Faulty or incorrect items

  • If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos

  • We will cover return shipping and offer a replacement or refund

Non-returnable items

  • Gift cards

  • Items marked as final sale

Thank you for supporting our brand.